Reurn & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Once your Return request is processed, we will arrange our courier partner to pick up the Return items from your address within 24-48 hours.

If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. 

Reverse Pickup is subject to the availability of the service in your area pin code

Shipping Charges are Non-Refundable

No Return/Refund over exchange orders

Size exchange is subject to availability

To start a return, you can contact us at support@solidstore.in  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions Or raise a return request at support@solidstore.in or leave a Whatsapp message at +91 7305946864.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

REFUND POLICY

a). How much time does it take to initiate the refund for Returns?

Once we received your order, we will start initiating a refund. It takes 5-10 bank working days to reflect in your accounts. 

b). How much time does it take to initiate the refund for Cancellation?

If your cancellation request is processed, it takes 5-10 bank working days to reflect in your accounts.

c). How do I receive my money back for the returned product?

For prepaid orders, the amount will be credited back to the original mode of payment.

For COD orders, You can share your bank account details by writing to support@solidstore.in, we will start processing the refund after we receive your bank details.

d). What is the refund process for multiple discounted orders where all but one product is returned?

Refund Policy in case of Multiple orders:

If you purchased more than one product from our store with a discount and returned the products by keeping only one product. 

Your discount will be disqualified and your order will be considered as a single purchase and the original price of the kept product will be taken into account for the refund calculation.

Let's say you purchased three products A, B & C from our store at a discounted price.

However, you later decided to return two of the products (Product B and Product C), while keeping only one product (Product A).

According to our refund policy, since you are returning products that were part of a multiple product discount, the discount will be disqualified. 

This means your order will be treated as a single product purchase, and the original price of the kept product will be used for the refund calculation. 

Please note that the actual refund amount might be further adjusted based on shipping modes, and other charges.

Calculation:

           Refund Amount = Total Value of Multiple order - Original price of kept product